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Frequently Asked Questions

  • Where are your products made?
    We're proudly made in United States of America, near Pittsburgh, Pennsylvania.
  • How soon will my order ship?
    Most orders ship the same business day. Pre-orders are expected to ship within two weeks of orders being placed.
  • What is your return policy?
    We’re confident that you’ll love O2 Derm Relief, O2 Derm Pet, and O2 Derm Silk. If you aren't satisfied, just return the bottle to us within 60 days, and we'll refund you 100% of the price you paid. Shipping fees and return shipping fees will not be refunded or reimbursed. Begin your return by reaching out to us via the contact us form or email us for more information. Read our full return policy here.
  • Are you interested in wholesale or white-label purchases?
    Use the contact us form or email us for more information.
  • Are you interested in purchasing for a non-profit organization?
    Use the contact us form or email us for more information.
  • What are the ingredients?
    We use seven, simple ingredients: Distilled Water, dissolved molecular oxygen, dissolved nitrous oxide, dimethylpolysiloxane (silicone – an organosilicate), Laponite® XLG (cosmetic clay), magnesium sulfate (Epsom Salts), TSPP (food-grade thickener). We use the ingredients in different concentrations for different purposes and goals of the customer. Click here to read more about our ingredients.
  • Are your products tested on animals?
    All our products are cruelty free and are not tested on animals. O2 Derm Pet is uniquely designed for animals: dogs, cats, small animals, and working animals such as horses, to permeate their coat, hair, or fur.
  • Are your products safe for sensitive skin?
    Yes. Our products are safe for sensitive skin. There is no age restriction on the products. There are no fragrances added, no artificial dyes or colors, no alcohol, and no oils in any of our products.
  • Are your products oily or greasy?
  • What is the shelf life of your products?
    Our products all have a minimum two year shelf life. Bottles are labelled with a "best by" date, which is two years from the date of manufacturing.
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